Before you start.
please make sure if you copy and paste or enter User details manually that you do not inadvertently put a space at the beginning or the end of the user name or the password, this will cause the message “unable to get balance or counter zero”.
IMPORTANT: Windows Vista and Windows 7 users.
You must run the unlock client as administrator (right click on the shortcut to run the unlock client and select “Run as Administrator”)
This will prevent the "Unable to extract to Disk" Error, when starting the software.
Step 1. Prepare the phone.