Before you start.

  1. Run the unlock client from “START > Multi Unlock Client > Unlock Client”
  2. You will also need to enter your username and password and click “save login data”
  3. Make sure “main Server” is selected under the settings tab
  4. Make sure you click “Save Login Data”

please make sure if you copy and paste or enter User details manually that you do not inadvertently put a space at the beginning or the end of the user name or the password, this will cause the message “unable to get balance or counter zero”.

Multi Unlock Client User Details

NOTE: Pix, pre & Pre2 require different credits; please insure your account has the required service active for the type of phone you are trying to unlock. (if you are unsure please contact us to verify)

IMPORTANT: Windows Vista and Windows 7 users.
You must run the unlock client as administrator (right click on the shortcut to run the unlock client and select “Run as Administrator”)
This will prevent the "Unable to extract to Disk" Error, when starting the software.

The following Palm & HP phones are supported

  • HP Veer
  • Palm Pre2
  • Palm Pixi
  • Palm Pixi Plus.
  1. On the phone enter “Diag Mode” using the following method.
    1. On your Palm Pre go to ‘Device Info’, write down the 12 digit serial number (please remember it is case Sensitive)
    2. Enter the serial number into the calculator “START > Multi Unlock Client > Pre Pass Through Keygen” (exactly the same if you have a pixi or a pre, the serial must be entered exactly as it appears on the screen)
    3. Go to the phone app on your palm pre or pixi
    4. Start typing #*8727277# and press DIAL as if trying to call this number
    5. Enter the code from the ‘Pre Pass Through Keygen’ and click ‘validate’ (if requested)
    6. In the window that appears, select “Configure USB pass-through”
    7. Set DIAG for USB Port 1 (make sure all others are set to None, and ‘Use USBNet’ is set to disabled)
    8. Connect your Phone to the PC using USB cable.
    9. If/when prompted by the phone select “Just Charge”
  2. You need to install drivers when the new hardware found message dialog appears on your PC (see page4 for more info)
    1. When asked if you would like windows to search for a driver, select “No not this time”
    2. Then select “Install from a list or specific location”, then click “Next”
    3. Then select “Search for the best driver in these locations”, then check “Include the following location”
    4. on the next screen click on “Browse”
    5. Browse to “C:\Program Files\Multi Unlock Client\Palm Pre\Drivers” or “C:\Program Files\Multi Unlock Client\Palm Pixi\Drivers” depending on the phone you are unlocking.
    6. Click “Next” and the wizard will install the drivers
    7. Once the drivers are installed, Unplug & replug phone, click “OK” on the unlock client dialog box.
  3. Unplug & Replug Phone to USB cable.
  4. Select Palm Tab, and replug phone.
  5. Now to Unlock Your Phone
    1. When the software tells you that “you may proceed”
    2. Click “Unlock” , the software will now unlock your phone
    3. Where possible the blocked counters will be reset.

If when you restart your phone it still asks for a network unlock code, please use the code labeled ‘NetworkCode` displayed in the software, if you have closed the software and no longer have the code, please see the FAQ and troubleshooting section of this manual.

Very important, please read next section !!

You must disable Diag Mode !!!

On the phone enter “Diag Mode” using the following method.

  1. On your Palm Pre go to ‘Device Info’, write down the 12 digit serial number (please remember it is case Sensitive)
  2. Enter the serial number into the calculator “START > Multi Unlock Client > Pre Pass Through Keygen” (exactly the same if you have a pixi or a pre, the serial must be entered exactly as it appears on the screen)
  3. Go to the phone app on your palm pre or pixi
  4. Start typing #*8727277# and press DIAL as if trying to call this number
  5. Enter the code from the ‘Pre Pass Through Keygen’ and click ‘validate’ (if requested)
  6. In the window that appears, select “Configure USB pass-through”
  7. Set USB Port 1 to “None” (make sure all others are set to None, and ‘Use USBNet’ is set to disabled)
  8. Connect your Phone to the PC using USB cable.
  9. If/when prompted by the phone select “Just Charge”

Turn of Diag Mode Palm

Failure to complete this will result in problems connecting via USB, and very heavy battery consumption.

Q. I get “Unable to get counter or counter expired”
A. Please check the following

  1. You have entered the username and password correctly
  2. There is no blank space at the beginning or the end of the username or password.
  3. You have no firewall blocking the application
  4. You have not already used your credit

Q. How can I check if I have used my credit (and retrieve an unlock code if I closed the software.)
A. Please log into http://www.nextgencodes.com. there you can see the credits on your accounts and details of any phones unlocked. (You will need to update your email address, before you can view any details)

Q. I do not have an active profile, how can I unlock my phone ?
A. It is very simple there is no need to bypass activation. Follow these simple steps to get your phone into Diag Mode.

  1. Get the SN of your device from the label under the battery or on the pixi it's engraved on the silver exposed when the phone is slid open, write down the 12 digit serial number (please remember it is case Sensitive)
  2. Enter the serial number into the calculator “START > Multi Unlock Client > Pre Pass Through Keygen” (exactly the same if you have a pixi or a pre, the serial must be entered exactly as it appears on the label)
  3. Go to the phone app on your palm pre or pixi (use the emergency dial feature to pull up the keypad)
  4. Complete the unlock starting at step 4 above (4.Start typing #*8727277# and press DIAL as if trying to call this number ...... )

Q. I have a Palm Pixi and I am unable to install the drivers
A. Windows will detect two new hardware devices when you connect your Pixi in Diag mode as follows

  1. Generic Serial Device (Required for Unlock)
  2. CXX Abstract Layer (Not required, you can ignore)

Just install the drivers for the Generic serial and Ignore the other new hardware, this will be sufficient for unlocking your phone.

Correct Way to Install Diag Drivers.

This is a more comprehensive guide to installing the diag drivers at step 6 of the unlock guide on page 2

Diag Drivers Step 1

Step 1. Windows Detects New Hardware, select “No, not this time” when windows asks if to search for the driver, click “Next”

Diag Drivers Step 2

Step 2. Select “Install from a list or specific location” click “Next”

Diag Drivers Step 3

Step 3. Select “Include this Location in the search”, click “Browse” then browse to C:\Program Files\Multi unlock Client\Palm Pre\drivers if you have a pre or C:\Program Files\Multi unlock Client\Palm Pixi\drivers if you have a pixi, click “OK”

Please also look for the correct folder based on if you have a 32 bit or a 64 bit operating system on your PC (vista or windows 7 only)

Diag Drivers Step 4

When it looks like the above image, click “Next”

Diag Drivers Step 5

Diag Drivers Step 6

Step 5. Windows Will now install the new drivers, click “Continue anyway” when windows warns about driver signing.

Diag Drivers Installed

Windows has installed the new hardware (this process will happen twice, once finished the two new devices should show in device manager has comm ports (as per the picture shown)