Before you start.
please make sure if you copy and paste or enter User details manually that you do not inadvertently put a space at the beginning or the end of the user name or the password, this will cause the message “unable to get balance or counter zero”.
IMPORTANT: Windows Vista and Windows 7 users.
You must run the unlock client as administrator (right click on the shortcut to run the unlock client and select “Run as Administrator”)
This will prevent the "Unable to extract to Disk" Error, when starting the software.
Dell Aero Unlocking
Once the software is running go to the tab “Dell” tab
If you have not previously installed the drivers for Dell/ Android please click on the “Install Drivers & Help” Button on the Dell Tab of the unlock SW. Follow the driver install wizard that appears.
If there is no ADB mode in the list, at step 1 below then enable USB Debugging mode in Application –
Put a SIM in the phone it does not accept when prompted, please use Network Unlock Code, if the phone asks for a second code then use Network Subset Code)
Access violation error:
This is caused when the wrong drivers are installed. You can install these manually by doing the following:- (for 64 byte pc you need to install the x64 drivers)
Dell Venue Installing Drivers & help
The Unlock client helps you to install all drivers that are need to unlock your Dell Venue, this is a 4 step process.